Bingo Extra Casino Responsible Gambling

At Bingo Extra we are committed to safer gambling and to helping customers keep play fun and controlled. We believe player safety comes first, so we provide clear information, practical tools and easy ways to step back if gambling stops being enjoyable. This page explains the measures we offer and where to find additional support in the United Kingdom.

Our player protection principles

We aim to protect vulnerable customers and reduce gambling-related harm by promoting informed choices, offering easy-to-use controls and intervening where behaviour suggests a risk. We treat customer safety as an ongoing responsibility and review account activity to spot signs of harm while respecting privacy and fairness.

Activity-control tools

We provide a range of on-site tools so players can manage their activity. These include deposit and loss limits, session reminders, time-outs and longer self-exclusion options. Tools are accessible from your account settings and can be adjusted quickly to suit changing needs.

Deposit limits

Players can set daily, weekly or monthly deposit limits to control how much is added to their account. Limits take effect immediately and are applied across the account to help prevent overspending. If you need help setting appropriate limits we are available to assist.

Loss limits

Loss limits let you cap net losses over a chosen period. This provides an extra safeguard against chasing losses and helps keep play within planned budgets. Loss limits are visible in your account and can be changed by contacting support if required.

Time limits and session reminders

Session reminders and automatic logs help you keep track of how long you play. You can set regular break alerts or choose short time-outs for a cooling-off period. These tools are designed to encourage brief pauses and better awareness of play time.

Self-exclusion

If you need a longer break, self-exclusion closes your account for a minimum period of six months, in line with UK practice. During self-exclusion you cannot access your account and we will prevent re-registration. Please contact customer support to start this process and we will confirm the steps and next actions.

Recognising signs of problematic behaviour

Warning signs include spending more time or money than intended, neglecting other responsibilities, repeatedly cancelling limits, or feeling unable to stop. If you or someone close to you notices these changes, it is important to act early and use the available controls.

Tips for maintaining control

Set realistic deposit and loss limits, use session reminders, avoid gambling when stressed or tired, and treat gambling as a leisure activity only. Stick to a budget, use cooling-off periods if needed and keep communication open with friends or family about your activity.

Professional help and support organisations

If you need further support, reputable UK organisations can help. GamCare and GambleAware offer confidential advice and counselling, and the national self-exclusion scheme GamStop can block access to many UK sites. For immediate guidance, please reach out to these services or ask our support team for help finding local resources.