Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register for an account, play games or otherwise use services provided by Bingo Extra in the United Kingdom. We take your privacy seriously and set out below the types of information we hold, how we use it, and the choices you have about your data.

Types of data we collect

We collect information you provide directly to us, technical data generated when you use our services, and transactional records of your activity. The specific items we gather depend on the service you use and the features you choose.

Personal data

Personal data includes details you provide at registration or when verifying your identity, such as your name, date of birth, postal address, email address and telephone number. We also collect identity documents when required for verification and fraud prevention.

Technical data

Technical data covers information about your device and connection, such as IP address, browser type and version, operating system, device identifiers, and log data about your sessions. We use this information to run and secure our site and apps.

Transactional and activity data

We record account activity and transactions, including deposits, withdrawals, game history, bonuses, loyalty points and customer support interactions. This data helps us manage your account, comply with legal obligations and detect suspicious behaviour.

How we use your information

We use personal and technical data to provide and improve services, process payments, verify identity, prevent fraud, respond to support requests and meet our regulatory obligations. We may also use anonymised or aggregated data for analysis and service development.

Data protection practices

We protect information using appropriate technical and organisational measures. This includes encryption of sensitive data in transit and at rest, secure access controls, regular security reviews and staff training. Access to personal data is limited to employees and partners who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions, measure performance and present relevant content. You can manage cookie settings through your browser or in the site settings. Information collected via cookies is used in accordance with this policy.

Sharing information with third parties

We may share your information with service providers who process data on our behalf - for example payment processors, identity verification, fraud detection, hosting and customer support partners. We may also disclose data where required by law or to protect our rights. Third parties are contractually required to handle your information securely and only for specified purposes.

User rights

You have rights under applicable UK data protection law, including the right to access personal data we hold about you, request correction of inaccuracies, object to certain processing and request restriction of processing. You can also ask for deletion of your account in line with legal and regulatory requirements.

Access, correction and deletion

To access, correct or request deletion of your personal data, contact our data team at [email protected]. We will respond to requests within a reasonable time and may need to verify your identity before making changes.

Policy updates

We may update this Privacy Policy from time to time. Any significant changes will be posted on the site and, where appropriate, notified to you directly. Please check this page regularly to stay informed about how we handle your information.